Aristel AV-20

The AV series phone system from Aristel is professionally designed to meet the needs of to-day's cost-conscious business that demands value for money in a technically advanced phone system.

• VoIP Integration
• Automatic Least Cost Routing
• Call Cost/Budget Control
• Call Forward/Follow Me
• Auto Attendant (DISA)
• 1000 Speed Dials
• External Call Forward
• Door Intercom
• Fire / Panic Sensor Alarms
• Pin Code Activation
• Hot Lines
• PA Paging Interface
• And many more

IPLDK-60 / ARIA SOHO IP

LIP-7000 SERIES

Fully integrated IP keysets

All 4 models are differentiated as their own strength so that you can make flexible offer as your customer demands. Design identity has been kept as LDP series and it will look natural combination in the office. Single voice and data network and plug & play installation will save your MAC cost and increase productivity. Remote IP phone installation should be a perfect solution for a home office networking. User can connect the IP phone to the easily available ADSL at home and the IP phone works as a system extention. 8 IP phones (including WiFi terminals & Softphone) can make calls simultaneously and maximum 28 IP phones can be registered per system among maximum capacity of 32 extentions.

FEATURES

IPECS LDP-7000 SERIES

New digital keyset with European trendy design

LDP-7000 is replacing LKD with its European trendy design. Informative 3 line LCD, navigation button and menu driven operation show how to enjoy digital keysets. Wide range of selection is also a benefit from the 7000 series. There are 6 different types of models are available. High end models such as 7016,24,24LD become more distinctive with their multiple option compatibility. Additional device port(ADP) is embedded in high end models. Single line telephone can be simply connected to the ADP and it saves you from messy cabling.

FEATURES

IPECS GDC-400H/450H

New system integrated DECT solution

Fully integrated business DECT solution
Unlike standalone or residential DECT solution, Ericsson-LG has integrated business DECT solution with its industry leading SMB PBX solution such as ipLDK and iPECS series. The integration makes feature implementation easier and simpler. Floor managers do not need to run for a fixed terminal for voice paging. With no string attached, users can receive and send voice paging over the DECT handset. Not to mention, typical PBX features such as Call transfer(Screened, Unscreened, Executive/Secretary), Call back, Hold, MWI, Fall forward, Camp on etc., seamless call connection is secured over the multiple cell coverage.

Cost effective multi cell solution
Business DECT solution shouldn’t cost too much especially for small and medium sized business. Long time R&D experience of Ericsson-LG has developed the DECT solution architecture best affordable for SMB. Since, commonly used resources and complicated features sets are already implemented in ipLDK and iPECS, users can simply choose the scale of DECT solution only by attaching optimally designed DECT components. PBX built in DECT interface gateway for multi cell interface, simultaneous multi channel handling base station and full featured system DECT terminal are configurable from 1 cell up to 32* cells without causing significant initial investment or any hidden cost.
* Depend on system capability

Easier and simpler management
Consistent management system also helps reducing manager’s workload. Managers only need to access single admin user interface for adding, changing DECT related features just as they manage the system. To make the cell planning easier, managers can utilize GDC-400TB(Site survey tool) to find out best location for base station. In addition, managers can measure real time radio strength, current channel and base station number with GDC-400H/450H.
If iPECS NMS is installed, managers can monitor real time status of DECT handset as well as wireless gateway. DECT related statistics are also provided for maintenance purpose

FEATURES

SERVICE DIAGRAM
Flexible deployment scenario

Ericsson-LG provides choice of DECT deployment scenario for wide range of business variety. Users have choice of handset for most common office environment or challenging environment. GDC-400H provides cost effective but still fully system integrated DECT features for most of business users. If the job environment expects prompt damage and scratch on handy device, GDC-450H should fit perfectly with ruggedized housing, tempered window shield and glove friendly large key pad. Depend on the number of cells required for cell planning, managers can have choice of base station. GDC-400B provides 4 simultaneous voice channels while GDC-600B does 6.
If iPECS family is installed rather than ipLDK, deployment scenario can be even more flexible. By employing IP DECT architecture, the business can expand the cell coverage without having physical limitation. Plug IP/DECT gateway to the network, same all base station and handset brings integrated system DECT features right away. Now, the business can run seamless DECT solution over headquarters, branch office, factory no matter they are isolated.

IPECS WIT-400H

Full Feature system wireless IP phone

The Ericsson-LG office mobility solution lets you carry on your conversation over both Wireless LAN and DECT terminals while you are away from your desk of moving around the office giving true communication mobility.

Using a network of WiFi standard access point, the iPECS wireless LAN phone,WIT-400H, has access to all iPECS Telephony( LIK and MG) functionality while on the move. Users have access to the same set of communications tools and features enabling mobility where coverage is provided. WIT-400H, the new trendy WiFi phone, implements an IEEE standard 802.11b/g wireless interface, WEP/WPA/WPA2 for wireless security and supports Web browsing on the 2” TFT color LCD.

FEATURES

• Best for Road warrior, Home office, Field worker, Warehouse manager
• Key benefits
  • On the road mobility
  • Leveraging single infrastructure
  • Plug & play installation
• 2” TFT color LCD
• Backlit
• 802.11b/g compatible
• WEP/WPA/WPA2
• Web browser for public hot spot log in
• PTT
• Stanby time 60hrs
• Talk time 3hrs

IPECS-MG

Business Enabled Communication

Ericsson-LG has provided customized telephony solutions to the SMB market segment for many years.. The iPECS-MG continues this tradition, building on field-proven technologies and architecture to satisfy core SMB priorities including simplification, flexibility, efficiency, convergence, compatibility, and environmental responsibility.

The iPECS-MG is a highly reliable, extensible and feature-rich business platform that integrates your PSTN, IP and mobile networks providing SMBs with improved business productivity.
As a hybrid system, the iPECS-MG supports complete single network IP solutions as well as mixed deployments consisting of both IP and TDM extensions..

Simplification
The iPECS-MG simplifies communications with a high quality hardware platform that reduces lifecycle costs while offering your business all the benefits of rich features and a broad range of capabilities with the ease of use and simplified management required for small businesses.

Efficiency
The iPECS-MG offers an approach to IP that ensures increased application performance and enhancements in the areas of converged voice, data and multimedia along with security, mobility, management and serviceability. The iPECS-MG interworks seamlessly with Ericsson-LG UC solutions to extend full headquarters-based applications and capabilities to branch and remote offices.

Convergence
As a standalone solution, the iPECS-MG can be combined with a full range of Ericsson-LG voice and data products to create a complete converged business communications system that meets the unique requirements, challenges and budgets of SMBs. The iPECS-MG provides extensive telephony features and value-added applications and also supports a full range of Ericsson-LG phones - fixed or mobile sets, both IP and digital based, conference phones and soft clients. On the data side, Ericsson-LG’s data portfolio drives the solution’s networking capabilities with certified tested and proven Ethernet switches – providing high-speed data transfer, secure Internet access, VoIP Quality of Service (QoS) and Power over Ethernet (PoE). Tying these elements together are the Network Management Solution. This software tool allows centralized configuration and monitoring of all these devices, either in the office or remote places.

Compatibility
iPECS-MG allows easy and smooth migration from TDM based environment to Pure IP enabling SMBs to protect their investments. Also, the iPECS-MG helps them seamlessly migrate to an IP convergence world to fit their business needs.

FEATURES
Simplification

- Built-in services for customized platform
· Basic hybrid ports consisting of 12 extensions and 4 AA (or IP) lines
· SIP/IP capacity implemented for trunk and extension interfaces
· Advanced telephony features like Directory Number (DN), Tandem
· Switching,Tenant group,and LCR
· TDM signaling processors handling CID, SMS, CPT, DTMF
· Basic telephony resources such as door phone, alarm, paging, MOH
- Optimized simple architecture
· Less user options for hardware
· Cost effective expansion
- Easier operation and maintenance

Efficiency
- Future-ready technology and open standards based architecture
- Enhanced IP capability
· Single IP for trunk, DHCP, SIP proxy, IP Security
- Implementing latest PBX functions
· Tandem, Directory number, Tenant group, etc.
- Rich applications
· Ericsson-LG Unified Communications Solution
· Auto-attendant / Voice-mail for messaging
· Powerful in-building Mobility solution with Ericsson-LG DECT and Wi-Fi technology
· Network management solution for centralized management
- Enhanced Terminal line-ups
· LIP-8000 series for proprietary IP terminals
· Wi-Fi and DECT terminals for enterprise mobility

Convergence
- Consolidated IPT portfolio : Single line-up for SMB
· Combined with a full range of terminals and applications
· Integrated with secure networking capabilities
· Centralized management with Ericsson-LG data products

Compatibility
- Smooth migration path from ipLDK-100/300 in Ericsson-LG BCS portfolio
- Former investments in TDM extensions and trunks protected and leveraged
- Enhanced IP generic platform and open standards based architecture for the future

SERVICE DIAGRAM

LIP-7000 SERIES

Fully integrated IP keysets

All 4 models are differentiated as their own strength so that you can make flexible offer as your customer demands. Design identity has been kept as LDP series and it will look natural combination in the office. Single voice and data network and plug & play installation will save your MAC cost and increase productivity. Remote IP phone installation should be a perfect solution for a home office networking. User can connect the IP phone to the easily available ADSL at home and the IP phone works as a system extention. 8 IP phones (including WiFi terminals & Softphone) can make calls simultaneously and maximum 28 IP phones can be registered per system among maximum capacity of 32 extentions.

FEATURES

IPECS LDP-7000 SERIES

New digital keyset with European trendy design

LDP-7000 is replacing LKD with its European trendy design. Informative 3 line LCD, navigation button and menu driven operation show how to enjoy digital keysets. Wide range of selection is also a benefit from the 7000 series. There are 6 different types of models are available. High end models such as 7016,24,24LD become more distinctive with their multiple option compatibility. Additional device port(ADP) is embedded in high end models. Single line telephone can be simply connected to the ADP and it saves you from messy cabling.

FEATURES

IPECS GDC-400H/450H

New system integrated DECT solution

Fully integrated business DECT solution
Unlike standalone or residential DECT solution, Ericsson-LG has integrated business DECT solution with its industry leading SMB PBX solution such as ipLDK and iPECS series. The integration makes feature implementation easier and simpler. Floor managers do not need to run for a fixed terminal for voice paging. With no string attached, users can receive and send voice paging over the DECT handset. Not to mention, typical PBX features such as Call transfer(Screened, Unscreened, Executive/Secretary), Call back, Hold, MWI, Fall forward, Camp on etc., seamless call connection is secured over the multiple cell coverage.

Cost effective multi cell solution
Business DECT solution shouldn’t cost too much especially for small and medium sized business. Long time R&D experience of Ericsson-LG has developed the DECT solution architecture best affordable for SMB. Since, commonly used resources and complicated features sets are already implemented in ipLDK and iPECS, users can simply choose the scale of DECT solution only by attaching optimally designed DECT components. PBX built in DECT interface gateway for multi cell interface, simultaneous multi channel handling base station and full featured system DECT terminal are configurable from 1 cell up to 32* cells without causing significant initial investment or any hidden cost.
* Depend on system capability

Easier and simpler management
Consistent management system also helps reducing manager’s workload. Managers only need to access single admin user interface for adding, changing DECT related features just as they manage the system. To make the cell planning easier, managers can utilize GDC-400TB(Site survey tool) to find out best location for base station. In addition, managers can measure real time radio strength, current channel and base station number with GDC-400H/450H.
If iPECS NMS is installed, managers can monitor real time status of DECT handset as well as wireless gateway. DECT related statistics are also provided for maintenance purpose

FEATURES

SERVICE DIAGRAM
Flexible deployment scenario

Ericsson-LG provides choice of DECT deployment scenario for wide range of business variety. Users have choice of handset for most common office environment or challenging environment. GDC-400H provides cost effective but still fully system integrated DECT features for most of business users. If the job environment expects prompt damage and scratch on handy device, GDC-450H should fit perfectly with ruggedized housing, tempered window shield and glove friendly large key pad. Depend on the number of cells required for cell planning, managers can have choice of base station. GDC-400B provides 4 simultaneous voice channels while GDC-600B does 6.
If iPECS family is installed rather than ipLDK, deployment scenario can be even more flexible. By employing IP DECT architecture, the business can expand the cell coverage without having physical limitation. Plug IP/DECT gateway to the network, same all base station and handset brings integrated system DECT features right away. Now, the business can run seamless DECT solution over headquarters, branch office, factory no matter they are isolated.

IPECS WIT-400H

Full Feature system wireless IP phone

The Ericsson-LG office mobility solution lets you carry on your conversation over both Wireless LAN and DECT terminals while you are away from your desk of moving around the office giving true communication mobility.

Using a network of WiFi standard access point, the iPECS wireless LAN phone,WIT-400H, has access to all iPECS Telephony( LIK and MG) functionality while on the move. Users have access to the same set of communications tools and features enabling mobility where coverage is provided. WIT-400H, the new trendy WiFi phone, implements an IEEE standard 802.11b/g wireless interface, WEP/WPA/WPA2 for wireless security and supports Web browsing on the 2” TFT color LCD.

FEATURES

• Best for Road warrior, Home office, Field worker, Warehouse manager
• Key benefits
  • On the road mobility
  • Leveraging single infrastructure
  • Plug & play installation
• 2” TFT color LCD
• Backlit
• 802.11b/g compatible
• WEP/WPA/WPA2
• Web browser for public hot spot log in
• PTT
• Stanby time 60hrs
• Talk time 3hrs

Software Applications

Applications

Ericsson-LG provides a variety of S/W applications for SMB. Unified communication solution is exclusively designed for small and medium size business customers. The single server solution provides customized multi media and multi party collaboration for SMB. Phontage is IP based soft client that can fully replace desktop key phone. TAPI based office CTI application and PC based attendant console are also available with all type of telephony platform. Server based unified messaging solution can improve users' productivity together with iPECS-LIK.

Portfolio Products

IPECS UCS (UNIFIED COMMUNICATION SOLUTION)

Optimize Your Business Communications with the Unified Communications Solution

iPECS UCS is a powerful multimedia collaboration and productivity enhancing tool exclusively designed for the small and medium sized business. With its single server architecture, the SMB can experience the power of Unified Communications without concerns over the expense and business disruption.

Tools to enhance productivity and improve responsiveness
- Capture telephone numbers from web pages and other documents for easy calling.
- Use your local contacts or the company-wide contacts in the UCS Server to place calls simply and effectively.
- Enhanced Video Conference, bring together up to 6 parties in a collaborative session, share documents and text, conduct private presentations and co-browse, efficiently sharing information and reducing decision making time.
- Presence, know your party’s status so you can select the mode best suited for your communications.
- Set actions in your schedules to change your presence automatically in Outlook appointments, which can be imported and synchronized with your UCS Client.
- Instant Messaging, combine real-time and your-time for an effective communication tool. Group and individual schedules, share schedules to inform others of business activities, meetings etc., know how and where to contact others.

Simple directory management
- Private and shared directories are synchronized with your contact management software (Outlook, ACT!, Goldmine or Excel).
- Managing shared company schedules from UCS Server ensures that all client users stay updated.
- With the latest UCS mobile client, your cellphone becomes your interface to UCS Server and iPECS, expanding your communication horizon and reducing your customer response time.

Easy to access and activate
- The intuitive and consistent user interface allows users quickly and easily adopt UCS tools.
- Registered users can active their UCS Client by downloading the client application from the UCS Server
- Experience the full value of iPECS UCS using the 90-day free demo license available in all iPECS platforms.

Single server solution, reduce cost and simplify management
- The single server based solution reduces hardware cost.
- For smaller sites, use a lightweight server; as your business grows, add a little muscle to support 2,000~6,000 simultaneous clients from up to 15,000 registered clients and 30,000-shared record database.
- iPECS UCS server simply connects to your iPECS voice platform over any IP network.
- System managers only need to access a single server to monitor real time status of the components, usage statistics, and manage activity logs.

Business purpose secure UC Solution
- The minimum length of password and ASCII code can be changed and applied to login.
- Message sessions are only between registered iPECS users and the company that owned server maintains logs and details of the communication.
- Messages are encrypted and secured using the AES (Advanced Encryption Solution) to protect from intercept.

FEATURES

Presence
• 10 Client status, 5 Desktop phone status, 4 Web cam status

Instant messaging & file send
• Business purpose IM, Intuitive user interface, Message encryption(AES)
• Unlimited automatic log saving, Click to send

Conference management
• Conference group call: Multiple number dialing from directory, Individual connection management
• Virtual conference room: Room management & status monitoring, Email invitation, Ad hoc conference

Internal & external SMS
• Internal SMS to system stations up to 100 characters
• External SMS via PSTN ETSI Type 1 & 2 up to 80 characters

Video conferencing
• 6 party video conference
• QCIF, 4CIF, CIF format, H.263+ , Maximum 15 frames
• FFmpeg Open source code
• Easy to access user interface

Call recording
• Click to record on HDD, Automatic client recording agent of linked station, Recorded file handling

Directory management
• Dynamic DB search, Shared UCS DB up to 15,000(Internal) / 30,000 (External), Locally managed private DB
• Automatic Outlook DB synchronization, LDAP search, DB export & import, ACT!, GoldMine, Outlook, Excel, CSV

Individual call routing
• Multiple scenario editing, Incoming CID filtering
• Time zone base routing, Flexible destination assignment
• Presence-based call routing

Web management
• Mutual Presence registration from Web admin
• Importing shared directory as Linked pair
• Set the value of Session Relay for PC security environment

Schedule management
• Shared schedule: Company/Team schedule, up to 5 shared folders
• Private schedule: Real time sync w/ MS Outlook, Open to public option per event

Application sharing
• Real time application sharing
• Image exchange method, Resolution control
• White board
• Desktop sharing

Call related features
• IP Bridge, Interactive call pop up, Scheduled dial
• Call Assistance, Step call, 48 flexible buttons & etc
• Click to call, click to call from the dialing number captured from web
• Presence-based call routing

Server related features
• Client usage statistics, Server status monitoring
• Administrator notice, Log management

IPECS UMS ( UNIFIED MESSAGING SOLUTION)

Unified messaging helps business get more dynamic and efficient.
From their email users access all types of messaging ( Voice, Fax & E-mail). User can better manage their time and priortize their messaging.

UNIFIED MESSAGING AND MORE
iPECS UMS is a powerful Unified Messaging solution with highly sophisticated Auto Attendant and almost unlimited voice mail capability. Not only handling voice messages, iPECS UMS can deliver incoming fax messages to desired destination. Desktop call control and Text to Speech features simply make business more dynamic and efficient.

VOICE, FAX AND EMAIL
iPECS UMS allows all messages - voice, email and fax, to be received in one convenient location, a user's email inbox.
iPECS UMS uses IMAP4 and POP3, open standards that extend integration with several email applications such as Microsoft Outlook and Outlook Express. Even with VVM, a GUI base desktop message handling client application, users easily manage their voice messages in user friendly PC environment.

EASY TO MANAGE SOLUTION
iPECS UMS is fully manageable via the intuitive web admin. From basic set up such as user registration, and PBX interface
to system and personal greeting .wav file upload, iPECS UMS Web admin simplifies admin and maintenance tasks required by the IT Manager.

POWERFUL AUTO ATTENDANT
iPECS UMS allows for automated call reception and transfer of any or all or selected lines and times. With an unlimited number of auto-attendant menus, iPECS UMS will meet the requirements of both simple and complex call routing applications. Fax on demand saves valuable time by automatically serving commonly asked fax forms such as company map or application forms.

DESKTOP CALL CONTROL
Desktop Call Control is a powerful tool that enables users to interact with an incoming iPECS UMS call from their desktop PC prior to answering the call. Users can set DCC so the callers must first identify themselves by stating their name or entering their telephone number, whichever the user prefers. Users then have a variety of options to choose from in handling the call.

TTS, VPIM
Perfect for the traveling business person or mobile workforce, iPECS UMS can be called upon to read emails over the telephone. Using a synthesized voice, the iPECS UMS first reads where, when and who sent the email, then reads the body of the email. VPIM networking provides a convenient method for exchanging messages between multiple iPECS UMS systems utilizing the LAN/WAN/Internet as the transport medium.

FEATURES

UNIFIED MESSAGING
. Unified messages of voice, email, and fax
. Easy to manage and access | via phone or email client
. Manageable in one email client | POP3/IMAP4 support
. Accessible from any remote phone | authorized by mailbox number and password

AUTO ATTENDANT & VOICE MAIL
. Flexible scenario management 
. Maximum 25 vocal menus out ofunlimited menu 
. Multi-language company greeting
. Easy to edit scenario via web admin 
.  Add/Edit/Delete scenario and prompt
. Time-zone based system greeting | Unlimited number of time zone
. Fax-On-Demand service 
. Pre-stored faxes accessible by caller's selection . Company directory lookup
. Easy to handle personal greeting | Recordable via phone | Upload via web .
. Unlimited user voice mailbox

DESKTOP CALL CONTROL
. Simple incoming call handling
. Incoming call popup | with Caller ID, Caller Name . CID-based call screening 
. Routed to phone or mailbox and so on
. 15 user programmable buttons . Priority call handling
. Incoming call ring sound management | Changeable ring sound

TEXT TO SPEECH
. Email reading via phone
. Microsoft SAPI based TTS

WEB ADMIN
. Full feature access via remote web admin | Settings, options, account, menu, and so on
. Information log | User activity report | Account, menu, system reporting | Message storage report

IPECS NMS (NETWORK MANAGEMENT SOLUTION)

Powerful Multi-Site Monitoring and Management

iPECS NMS is a powerful web based Network Management tool designed for SMB to improve its staff efficiency, permit rapid response to system alarms, and optimize system resources with remote access, usage statistics and automated alarm notification.

- FAULT MANAGEMENT AND REALTIME SYSTEM MONITORING
iPECS NMS monitors registered systems in real-time to deliver fault and alarm event statistics. The NMS Server generates automatic e-mail alerts of fault and alarm defined as critical by the system manager.
In addition, while on-line, NMS Server can be configured to notify the NMS Web client while the manager works on other PC tasks. Managers can thus identify critical issues with monitored systems implementing corrective measures before the faults become service affecting or even noticed by users

- INVENTORY MANAGEMENT
iPECS NMS monitors and maintains a list of the resources and components for all registered systems. The list includes the call server, each gateway, terminals and even soft-phones as well as software associated with each system and component. Reports in the form of an Excel file can be generated by the system manager for analysis and inventory accounting within the company.

- WEB BASED CLIENT ACCESS
iPECS NMS employs a Web based design for access to management tools and reports.
Clients require no special software; using their browser, managers have full access to NMS services to monitor and maintain registered systems, components and applications from anywhere there is IP access.

- TRAFFIC STATISTICS
Understanding system resource usage is an effective starting point in managing a communication system.
iPECS NMS monitors registered systems to deliver detailed traffic statistics covering use of the various components and resources of the system. Managers can easily analyze the traffic data to determine under and over usage of resources as well as usege trend and adjust system configurations to address any issues. In addition, iPECS NMS provides detailed and summary data for call accounting and cost allocation..

- REMOTE MAINTENANCE
Periodically, LGN releases enhancements to iPECS LIK software that are specifically designed to permit direct upload directly
over the network. While simple, the process can be tedious and time consuming.
With iPECS NMS the repetitive process is reduced to just a few clicks of your mouse assuring accurate efficient and complete upgrades to multiple iPECS systems and components.

- EASY INSTALLATION & OPERATION
The iPECS NMS application is designed to easily install in a Windows environment.
Following the straight forward install shield instructions, the system manager can quickly complete installation. An intuitive
GUI permits the manager to register up to 500 iPECS systems to a single iPECS NMS Server. Registering the monitored systems are also managed by easy to use GUI and up to recommended maximum capacity of 500 systems. System managers can access the monitoring system whenever they want to access and wherever they are. Just by opening Internet Explorer on any networked PC, system managers can take full control of monitored systems.

- SWITCH INFORMATION MANAGEMENT
The iPECS NMS enables you to monitor and manage the registered network switches. With Ericsson-LG iPECS Ethernet Switch Series, iPECS NMS displays general switch information, board and version information, real-time CPU and memory utilization. All the configuration information including port configuration, port mirroring, VLAN, spanning tree information, LLDP and others are displayed. Those switch information at a glance is very critical for the system manager of IP communication environment.

IPECS COMMUNICATOR

Enterprise SIP Mobile Client

Ericsson-LG iPECS Communicator is a software-based user client for consistent and enterprise-wide mobility on smartphones. Users are always available to access to real time enterprise communication even with their personal phones. 

This anywhere-anytime access to communication and collaboration tools can help enterprises lower expenses, increase productivity, enhance business continuity, and streamline customer support.

This desktop software client helps users better manage communications, enabling productivity and collaboration, anywhere they are working. It is ideal for users who communicate frequently, manage multiple calls, and set up ad-hoc conferencing.

• SIP Client S/W for smart phone, designed for mobile worker
• Applied proven call technologies of No.1 domestic and leading global markets over the past 40 years
• Various features and high quality voice that integrate with iPECS Platforms

SERVICE DIAGRAM

SPECIFICATIONS

IPECS ATTENDANT

More Calls, Better Service

The iPECS Attendant is a powerful PC based attendant console, designed to enhance call handling and control functions of the attendant, through superb intuitive drag & drop actions. It also allows the attendant to manage the directory with ease of use and graphical user’s interface.

Do more with less: The iPECS Attendant enhances handling of your valuable inbound calls. With the iPECS Attendant software, your busy receptionist can route calls with the click of a mouse, or drag and drop without switching PC and phone. The monitoring window shows the status of all users; and thus, at a glance, the attendant is aware of the presence of employees through graphical icons. Real-time presence lets the attendant take alternate action, such as sending the call to voice mail, sending a text message or just clicking the station icon to transfer.
 
The iPECS Attendant has an embedded soft phone that enables various call features without additional hardware, such as a desktop phone. Using simple and flexible configurations, your attendant can be fully productive with or without a hard phone, thus reducing the total cost of ownership of the system without jeopardizing call quality.

The iPECS Attendant links with local and corporate workforce information for quick access to contact phone numbers. The operator can easily add, modify and delete the information as well as import and export external data from and to the directory.

FEATURES

Easy User Interface
• Optional station field display mode: icon or list type
• Intuitive display icons: Monitoring window, Queue window and tool bar
• Busy Lamp Field (BLF) and status information display
• Shortcut keys for frequently used functions
• Station setting modification: station name, COS, Temporary COS, attendant cancel, music selection
• Attendant status change: Day / Night / On demand / Weekend / Auto ring / Forward
• Display layout change

Simple Directory and Database Management
• Local phone book import and export
• Database and system component back up to the local hard disk drive
• Multiple local database interface
• Phone book management: register / edit / delete, 17 database fields, dynamic search / sort / filter
• Various options for conducting queries

Flexible Call Handling
• Various call features of the iPECS platform via embedded soft phone:
  Call transfer, conference, call park, hold & retrieve, redial, mute, call pick-up, call answer, restriction, series call
• Call forward: attendant can call forward to alternative destinations (call park, page/message and e-mail)
• Screen pop up
• Drag and drop call control
• Call queuing: display name, date, waiting time, destination and call type (external, recall, etc.)
• Manual trunk selection for urgent outgoing call

More productivity enhancements
• Internal Text messages can be sent and received
• Wake up call management: multiple wake up, group set, optional set
• Trunk monitoring
• Making outbound call: keypad dialing, click to call from the phone book, station icon, log view
• Superb statistical reporting of all calls
• Optional iPECS Attendant Hotel ve

SPECIFICATIONS

IPECS CCS (CONTACT CENTER SUITE)

Smart All-in-one, Smart Customer Service

iPECS Contact Center Suite is a multi-channel Contact Center solutions package for SMB. Its multiple channels in comprehensive all-in-one solution provide seamless connections for your smart customer services.

Ericsson-LG branded IP Contact Center Solution 
As the Ericsson-LG contact center solution, the iPECS CCS  has seamless and tighter integration with iPECS-LIK and iPECS-CM. In addition, with valuable packaging with other Ericsson-LG applications, your contact center agents and staff are able to fully utilize the benefits of Unified Communications, mobility or other performance enhancement applications.

Single, All-in-one Platform
- Managing telephone, E-mails, faxes, SMS, web call back, call-back in queue, Web chat, Social Networking
- Different rules for each media or channel
- Virtual server support for multi-functional servers
- Agent use the same iPECS CCS DESK agent for multi-media call handling

Cost Control
– Modular architecture for flexible, scalable and cost effective configuration based on the requirement
– Cost effective bundles for initial installation
– Easy addition of modularized functions in options
– Lower TCO
       › No need additional server for cards
       › Use HMP(Host Media Processing), no dialogic card
– Less maintenance with no hardware and less servers
– Prompt respond and real time business rule change with easy self creating Call Flow Design tool
– Easy and intuitive tools reduce training cost
– Self service automation reduces bottom line cost

Simple and easy to use
– CFD(Call Flow Design) for business process set up provides pre-defined best practice Call Flow Sample, simple drag and drop tool, and real time changes without needing to learn complex administration or script.
– Easy project management for customers & partners allows company to develop its own templates, and faster implement and reduce chance of error.
– Drag & drop call control
– Flexible and intuitive Dash board and reports
– Messenger type of CCS Desk agent

iPECS CCS consists of basic packages and modularized options for special functions.

* Basic Package
iPECS CCS Q manage your customer enquiries more efficiently whether by phone, E-mail, text, web chat, or even Face book and Twitter. The flexible and easy call flow and business process design tool make your Customer Service and Multi-channel contact management simple.

iPECS CCS DESK link your most important tools - the PC, inbound and outbound telephony control and internet media. Your contact centers can create advanced business efficiencies with simple and easy to handle and manage mutli-channel contacts and with inbuilt CRM integration.

iPECS CCS Report business reporting module delivers historic and current information on a compa¬nies business communications, supporting better analysis and decision making. All businesses need to live by the laws of efficiency, speed and great customer service. Creating exceptional value with the highest effectiveness is the goal and it is through measuring performance that businesses can ensure they meet these critical benchmarks.

*Optional Modules
iPECS CCS Call is the outbound Tele-Marketing & Call Center solution that will revolutionize the way you do business. ERICSSON-LG’s innovative software combines your telephone and information tech¬nology, to deliver the best results from your telemarketing campaigns.

iPECS CCS Chat provide your customer with exceptional service by enabling web chat Instant Mes¬saging and link your website to your sales and support teams.

iPECS CCS Social offer your future communication for customer contact management meeting the needs of Today’s customers.  

iPECS CCS IVR is a powerful Interactive Voice Response (IVR) Engine and Management Module de¬signed to offer very sophisticated features with a user configurable interface that uniquely provides a IVR designer tool in a flow chart design. The CCS IVR Designer tool allows for advanced users with no devel¬opment experience to be able to configure and administrate their own IVR systems and processes.

iPECS CCS Record is a powerful and flexible Voice Recording Solution with optional integration to desktop applications such as Outlook or your Customer Relationship Management System(CRM) or Database.

iPECS CCS SMS is able to send SMS via external SMS Gateway (Available in 2012 Q4)

IPECS IPCR

Integrated IP Call Recording

iPECS IP Call Recording(IPCR) is a call recording and monitoring solution tightly integrated with iPECS Call Servers optimized for small and medium sized offices and contact centers. IPCR is designed as a simple and cost effective solution, while it delivers powerful value added features. iPECS IPCR can meet the needs of robust call recording to ensure regulatory compliance and quality management. Since implementing IT functionality within a limited budget can be a major concern for smaller business, IPCR delivers an all-in-one cost effective system on a single standard server. It offers low total cost of ownership as it can be deployed quickly and easily, maintained either locally or from a remote data center, and supports all type of terminals registered with iPECS-LIK. Even for small business, the features they requires are not so different from the needs of large business. With iPECS IPCR, powerful value added features including voice packet encryption, local survivability, remote maintenance and fault alarms as well as basic monitoring, statistics report and more are available to your business. IPCR also offers flexible deployment as part of distributed architecture of iPECS systems. Particularly, conversations of remote branch, home office and road warriors can be recorded, monitored and saved either in central server or local server based on the business requirement. Up to 10 iPECS Call servers can be registered in a IPCR server and up to 10 IPCR servers can be registered with a single iPECS-LIK. You can easily access recording files over an IE 7 web browser. Intuitive Graphic display such as Icon view on agent status and graphs on system related performance are provided as well as real time graphic views of various statistics with many search options.

FEATURES

Single server for recording all terminals
- All call recording and On demand recording
- No additional hardware or cabling required
- IP, digital and SLT extension recording

Remote call recording
- Record calls to remote branch, home office, road warriors
- Conversations are saved in a central or remote servers
- Remote packet trans-coding and relay via VOIM
- Multiple codec selection depending on network condition(G.723/G.729)
- Up to 10 systems register and record to a single IPCR server

Distributed recording
- Traffic balancing employing local IPCR servers
- Local traffic saved in local servers: Regional agents, local conversation
- Local survivability
- Up to 10 IPCR servers register and record calls from a single Call Server

Encryption enabled recording
- Differentiated from port mirroring type with 3rd party solution
- AES 128 bit or ARIA(Korean Government Standard) 128 bit
- TLS applied for signaling encryption
- Key code securely exchange between Call and IPCR servers

Search and play recordings
- Web based search and play
- Keyword search: period, hour, agent, DIC, incoming/outgoing
- Directory search: group or agent selection
- Built-in media player: play, stop, pause, marking, speed control
- Server status and memory monitoring

Intuitive display of statistics
- Usage statistics graphs: table, bar chart and line graph
- External calls, internal calls and average talking time
- Hourly, daily, monthly, yearly data and per agent data
- Web display and excel file downloardable

IPECS EZ-PHONE

Office CTI solution

“Ez-Phone Entry/Deluxe” is a TAPI compatible mini contact center working on standard TAPI interface. The difference between “Entry” version and “Deluxe” lays in functionality. In order to run Ez Phone in your PC, there are 2 options of 1st party or 3rd party connection. While the 3rd party connection requires an external CTI server with TAPI license, 1st party connection offers you a little more simple and cost effective installation. Thanks to the powerful CPU performance of Nexer. You can directly connect your PC to the LAN and 1st party connection is completed as soon as you finished the S/W installation.. Major DB format can be integrated or user can import and export excel format personal DB to Ez Phone. Screen pop up with caller history management will help you to establish your own CRM database and to treat your customer in a better way.

FEATURES

Entry -Individual DB -Screen Pop w/local DB(Call Log : Max 20./Received, Missed, Dialed) -Click & Call -Flexible BTN Assign -Call by name : Only for local DB -Call Transfer -Hold/Retrieve -Forwarding -Keyboard Mapping Deluxe -All Entry features -DB Conversion(MS Outlook/Access/Goldmine/ACT) -Internal SMS(SMS control/Forwarding/E-mail notification/Differential ring by CLI) -VMIB Control -ACNR -Call Filtering : VIP/Black List by DND/FWD/Ring -Attendant Integration -Scheduled Dial -E-mail Integrated

IPECS EZ-ATTENDANT

PC based attendant solution

ez-Attendant is a software application designed to enhance the attendant feature by visualizing the Attendant call handling and control functions. ez-Attendant works in conjunction with the Attendant’s IP phone providing enhanced attendant feature and efficiency. The user interfaces with the ez-Attendant screen, using the mouse (point and click) or programmable ‘Hot Keys’ to select features and functions available. A pop-up Incoming Call window notifies the user of incoming calls while working with other software applications. ez-Attendant incorporates a database for internal users and external contacts. For example, the external contact database can be linked to a private or shared PIM (Personal Information Management) database including Outlook, Goldmine, and ACT!. Also schedules of internal extension users in public Outlook files can be shared with and displayed on the ez-Attendant screen.

FEATURES

Local Language Translation Using User DB -MS Outlook, Access, Symantec ACT,Goldmine -Using Scheduler & Directory DB Key Pad & Mouse operation Grouping / Drag & Drop SMS Message(PC to DKT,DECT:48 char) BLF Status Display Atd Group/CO Queuing Information Display. User Status Display -Schedule in MS outlook -Call Status : Internal or External -Pre Selected Message etc. Caller Information Display -Call History Powerful Graphic User Interface Multi Attendant, Speed Bin Editor SMS between attendants(PC to PC)

PHONTAGE

PC based proprietary telephone

SoftPhone turns your PC or laptop computer into a complete IP terminal with convenient additional features. It provides the same IP Keyset operations and features as LIP-24DH with complete keypad compatibility. And, its additional features such as Phone Book, Call Log, Scheduled Dial, SMS and other interesting features will make it an essential communication assistant for your business. VideoPhone, as the name implies, gives more powerful multimedia communication services. With video communication feature, you may enjoy 3-way video conference with your business partners. Moreover, Application Sharing feature makes it possible to share, for example, all kinds of business presentation software during the conference and any participant may edit the shared document from remote location. Voice and Video Recording are also very useful features if you want to store your voice/video conferences into your local PC and reference them later. PDA SoftPhone is another version of SoftPhone running on PDA with wireless LAN interface. With this fancy software installed in you PDA, it is not just a simple personal organizer anymore; it is going to be a complete mobile extension of you office system with convenient additional features such as Phone Book, Call Log, Scheduled Dial, and SMS.

FEATURES

Local/Remote wired/WiFi DB compatibility : ACT!, GoldMine & MS Outlook BLF display Address Book, Call Log, Scheduled Dial Voice Recording Manager(Recording, Adding Comments, E-mail Sending) SMS, Flex Data Labeling Video communication Running on WiFi PDA Collaboration(3 Party Video Conferencing/File Sharing/Chatting) Outlook Scheduler Synchronization